Multi challenges on addressing Halal grievances
In simple terms and what's most concerned about the issue of Halal at food outlets can be of two things. Halal meat and drinks being served, as well as Halal in terms of cleanliness, Halal Toyyiban. Two outcomes when customers questioned the Halal standard of a specific food outlet. First, the customers want the manager of the food outlet to answer my grievance. The grievance usually channeled through social media. Second, the customers want to inform others to be aware of my issue of the specific food outlet. This is also usually done through social media.
Here lie the challenges faced by customers and food outlet managers. Customers most cases have no other way to channel grievance other than social media. Customers don't get the grievances answered by the right person on time on social media. Food outlet managers don't know which social media the grievances are being channeled. Worst when it's being viral when not being addressed early. Further compounded when only specific types of food outlets have these problems. Small food outlet operators face more of this as a problem than the bigger chain food outlets.